Refund policy

Return & exchange policy

At Kove Sneakers, all purchases are considered final sale. Given the limited-quantity nature of our outlet inventory and the discounted pricing we offer, we are unable to accommodate returns, refunds, or exchanges for reasons related to size, fit, color, or personal preference.

The only exception to this policy is for items that arrive with a confirmed manufacturing defect, as detailed below.

Defective item replacement

If your order arrives with a manufacturing defect, we will replace it at no charge. To submit a replacement request, please email hello@kovesneakers.com within 7 days of receiving your order and include the following:

• Your order number
• Clear photos or video evidence of the defect
• A short description of the problem

Once we review your claim and confirm eligibility, we will either:

• Send a replacement of the same model, color, and size, or
• Issue store credit if the original item is no longer in stock

Situations not covered

Replacements and refunds are not available for the following:

• Incorrect size chosen at checkout
• Change of mind after purchase
• Minor material or color variations typical of outlet merchandise
• Visible signs of use or wear
• Damage resulting from mishandling or misuse
• Packages lost or undeliverable due to incorrect address information provided by the customer

Final sale notice

Every product available at Kove Sneakers — including outlet, overstock, and past-season styles — is sold as final sale. Due to our limited stock and discounted pricing structure, returns cannot be accepted for any reason outside of a verified manufacturing defect.

Order cancellations, in-transit returns & chargebacks

Cancellations after shipment

Once an order has been dispatched, it can no longer be canceled. If a cancellation is requested while the package is already in transit, the customer will be responsible for either refusing delivery or returning the item upon receipt. In either case, return shipping costs are the customer's responsibility. Any applicable refund will only be processed after the item has been received and inspected, less any shipping or handling fees incurred.

Chargebacks related to shipping delays

If a chargeback is filed while an order is actively in transit or has already been delivered, the following conditions apply:

• The customer agrees to return the item to Kove Sneakers
• All return shipping costs are the responsibility of the customer

Refunds will only be evaluated once the product has been returned in acceptable condition and the chargeback process has concluded. Kove Sneakers reserves the right to formally dispute any chargeback where valid tracking information confirms the order was shipped, in transit, or successfully delivered.

A note on chargebacks

Opening a chargeback is not a substitute for reaching out to our support team. We strongly encourage customers to contact us directly before escalating — most issues can be resolved quickly and without dispute.

Need assistance?

If you believe your item arrived with a defect, don't hesitate to get in touch. Reach our support team at hello@kovesneakers.com — we respond within 24–48 hours, Monday through Friday.